Return & Refund Policy
At Mirevia, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help with a simple and straightforward return process.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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Items must be unused and in their original condition
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Items must be returned in the original packaging whenever possible
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Proof of purchase or order number is required
Please note:
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Original shipping fees are non-refundable
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Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect
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Promotional or clearance items may have different return conditions
How to Start a Return
To request a return or exchange, please contact our support team at:
Please include:
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Your order number
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The item(s) you would like to return
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The reason for the return
Our team will provide return instructions and assist you through the process.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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Photos of the damaged item and packaging
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A brief description of the issue
Email: support@mirevia.com
Our team will review your request and work toward a suitable resolution as quickly as possible.
Missing Items
If an item is missing from your order, please contact us immediately at:
Be sure to include your order number and details about the missing item so we can assist you promptly.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within several business days, depending on your payment provider or bank processing times.
Exchanges
We currently replace items only if they arrive damaged, defective, or incorrect.
If you need assistance with an exchange, please contact our support team.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: support@mirevia.com
Thank you for shopping with Mirevia.